Dung Elegant Tailor
Customer Service: +841663024227 English  |   Vietnamese

Alterations & Returns

ALTERATIONS

To adjust your suit and claim your credit, please follow these steps:

  1. Email us to get alteration form & Print our Alteration Form

Use the visual guide to help you understand the ways a suit can be altered by an alteration service. Please note that alterations will also depend on the experience and expertise of your tailor.

  1. Take Your Alteration Form and Suit to a Local Tailor

Have your tailor indicate all changes on our alteration form.

  1. Apply for an Alteration Credit

Follow the on-screen instructions to claim your alteration credit. You will also be asked to upload a photographed or scanned copy of your receipt as well as input the measurement changes made by your tailor.

You can apply for an alteration credit within 30 days of your order being shipped. Once processed, your credit will appear on your credit card statement within 14 days.

Please note that if items were purchased with a gift certificate it will be reimbursed for your alteration credit before another payment source.

*  My suit doesn't fit, what options do I have ?

Dung Elegant will cover the cost of your local tailor up to $75 US Dollars for orders . Need major adjustments? We’ll make you a new suit from the scratch. Still not quite right? We’ll give you a full refund on non altered garments. Get started by giving us a call at 1 (855) 334-0788.

*  How much does Dung Elegant reimburse for local alterations ?

  • We cover up to $75 for alterations. Your alteration credit amount will depend on the garments being altered. The maximum limit for each garment is listed below. The Alterations credit per garment may not be combined with one another – this means you won’t be able to apply for alterations credit in excess of one garment at the detriment of other garment's alterations credits.
     

Garment

Alterations Credit
 

 

Suit – Complete

$50 USD

 

Jackets & Blazer - Separates

$35 USD

 

Pants

$15 USD

 

Shirts

$10USD

 

Vest

$15 USD

 

*  How do I get reimbursed for alterations ?

Submit your receipt and alterations form here. The window to apply is 30 days from shipment, so make sure you submit before then.

* I need a remake. What do I do ?

·         Here at Dung Elegant, we truly believe that fit is the most important part of a good suit and want you to look and feel your best. If your garments don't fit the way they should, and your tailor isn't able to help, not to worry. You can apply for a remake, here's how:

1. Put the garment(s) on and send us at least THREE (3) clear photos. A FRONT, BACK and SIDE view are required (examples below) and make sure photos are no bigger than 2MB.

All buttons should be done up on shirts (if possible), top button on jackets. Please remove the stitching from the vents on your jacket, and stand with your arms relaxed at your sides.


*    How long does it take to do a remake ?

We remake everything from scratch, so it will take up to 2 weeks except during peak periods such as Black Friday or Chinese Year when it can take longer.

*   Do I need to return the original item in order to proceed with a remake ?

No need – we know where you live! Wait until you receive your remake and are happy with the fit, and then we'll arrange to take back the originals.

*  If the remake doesn't fit, what options do I have ?

First of all, your patience has been legendary. We’re in this together, and we’re almost there. We’re willing to give it another shot to get it right if you are. If not, we’ll give you a full refund, go our separate ways, and hope we can still be friends.